Loading  Loading... Please wait...

Our Newsletter


Frequently Asked Questions

Frequently Asked Questions (F.A.Q)

         
 

faq1.jpg

PRODUCT INFORMATION
• Can I Place The Order By Phone Instead Of Online?
• How Do I Inquire About A Decal I'm Interested In From The Website?
• How Are The Decal Priced?
• Can You Reverse The Decal So That It Faces The Opposite Direction?
• What Are The Single Color/ Die Cut Decals Made From?
• Is The Checkered Area On Decal Preview Part Of The Decal Product?
• Do You Do Multi-colored Vinyl Decals?
• Can I Clearcoat / Lacquer Over The Decal Without Damaging It?
• Can You Create A Decal From My Custom Design?
• Do You You Offer Large Volume Discounts Based On Quantity?
• Can I Reuse The Graphic Once I Take It Off?

 

APPLICATION/INSTALLATION OF DECALS
• How Should I Prepare The Surface For The Decal?
• How Do I Apply The Decal To The Surface?
• What Types Of Surfaces Can The Decals Be Applied To?
• How Long Will The Decals Last?
• Will My Windshield Wipers Affect My Decals?
• Can I Go Through A Carwash?
• Do I Apply My Decals On The Outside Or The Inside Of My Windshield?
• Will The Decals Effect The Rear Window Defroster?
• What Is The Best Way To Remove Vinyl Decals?

 

PAYMENTS & TRANSACTIONS
• Methods Of Payment
• Product Returns
• Disclaimer
• Do You Have Secure Online Purchasing?
• Do You Disclose Any Personal Information To Outside Parties?

 

PRODUCT INFORMATION

Can I Place The Order By Phone Instead Of Online?
Yes. If you would rather place your order over the phone, you can contact us at 626-480-1982 and we will be glad to take your order over the phone. Please have all your order information ready, which decals you would like, color, size quantity etc.

How Do I Inquire About A Decal I'm Interested In From The Website?
If you have a question about a particular decal we carr y and would like to email us about it, you can reference the decal by its item number located right below the decal picture.

How Are The Decal Priced ?
Decal are priced at .12 cents per square inch.

Can You Reverse The Decal So That It Faces The Opposite Direction?
Sure we can. Just choose “flip decal” when your customize your decal.

What Are The Single Color/ Die Cut Decals Made From?
They are made from self adhesive vinyl. Vinyl is a long lasting material.

Is The Checkered Area On Decal Preview Part Of The Decal Product?
The checkered background behind the decal preview helps visualize more clearly where the decal will have "cutouts" in the vinyl, but it is NOT part of the actual decal. The solid black area represents the actual decal material.

Do You Do Multi-colored Vinyl Decals?
Yes we do. Please email us so we can give you a quote on multi-color decals.

Can I Clearcoat / Lacquer Over The Decal Without Damaging It?
Yes. Our decals do withhold their integrity when lacquered to a surface with a water based lacquer. If you are unsure about our vinyl material working with the lacquer you will be using, write us an email and we would be glad to send you a sample of the vinyl material that you could test and see if it holds up.

Can You Create A Decal From My Custom Design?
Yes. Please email us your graphic to info@coolgiftsusa.com so that we can review your artwork. We will then email you back a quote for you custom decal.

Do You Offer Large Volume Discounts Based On Quantity?
Yes, we are happy to offer volume discounts based on quantity. For quantities over 20 and over 50, discounts are available. If you have another request or need much larger quantities, simply send us an e-mail to info@coolgiftsusa.com with the expected quantity and which Decals you'd like and we'll be happy to provide you discounted pricing.

Can I Reuse The Graphic Once I Take It Off?
No. Once the decal graphic is removed is it no longer reusable.

 

APPLICATION/INSTALLATION OF DELCAS

How Should I Prepare The Sur face For The Decal?
The surface must be clean, and free of all oils, waxes and dirt.
Use Windex or a comparable cleaner to clean the glass. On wood or painted surfaces wipe with dry cloth.

How Do I Apply The Decal To The Surface?
click here

What Types Of Surfaces Can The Decals Be Applied To?
They can be applied to any hard clean surface. Ex: Metal, Wood, Glass, Plastic, Vinyl materials, Tiles, Mirrors.If your not quite sure if the vinyl will stick to your surface please email us to info@coolgiftsusa.com and we will be happy to send you a sample vinyl to test.

How Long Will The Decals Last?
Our vinyl material it set to last 3 to 5 years outdoor.

Will My Windshield Wipers Affect My Decals?
No. Not at all

Can I Go Through A Carwash?
Yes.

Do I Apply My Decals On The Outside Or The Inside Of My Windshield?
All decals are made to be apply outside. if you would like to apply the decal inside please choose “flip decal” when ask.

Will The Decals Effect The Rear Window Defroster?
No. Not at all.

What Is The Best Way To Remove Vinyl Decals?
click here

 

PAYMENTS & TRANSACTIONS

Methods Of Payment
We are currently accepting payment through paypal. Don’t have a paypal account it ok, paypal will allow you to pay with master card , visa or debit car without an account.

Product Returns
Please make sure to verify your order at time of purchase to ensure that the proper size color and quantity has been selected. Refunds will not be accepted due to the fact that all orders are custome. We will however replace any defective products or errors made on our end. Our quality department control assures that all products are checked for flaws and errors before shipment. As a customer, you must check your package contents upon arrival and notify us about any problems within 72 hours of receiving your order.

Disclaimer
We are not responsible for damage to the decals or any surface it is being applied to during installation by the customer. If you as a customer, are not certain about the decal installation procedure, it is your sole responsibility to seek this information from a qualified source.We will however assist in any questions that you may have. By accessing and using the Site, you agree to be bound by the terms, conditions & policies set forth by this website.

Does You Have Secure Online Purchasing?
Safeguarding your financial and personal information is one of our most important priorities. That’s why we when checking out with paypal they automatically encrypt all sensitive information sent between your computer and their servers. They verify that your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available).

Does You Disclose Any Personal Information To Outside Parties?
We will never give, rent, or sell your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party
vendors, but these statistics will not include any personally identifying information.
We may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Cool Gifts USA, our users, or others. We are required to collect specific personally identifiable data for the purposes of conducting business with individual customers.
The data collected will be only through legitimate registration processes, only when necessary and with the explicit permission of the customer. The use of this information will not be combined with any other unrelated processes collecting personally identifiable data. Internally, personally identifiable information is available only to employees with a need to know.
Cool Gifts USA employees do not read, examine, inspect or disclose information in account email or other files unless required to do so by law, an emergency when a person's physical safety is an issue or an act of security. We cannot guarantee privacy of information related to your use of email, online forms or purchasing transactions over the Internet. Users do so at their own risk.
The protection of personally identifiable information does not apply to publicly available or public record information nor is it superseded by obligations imposed by statute, regulation, law or legal process.


Bookmark and Share